Have you ever noticed how getting a new internet connection is always easy and so difficult to cancel an old one? It is the same case if you want to cancel spectrum internet. You will find that it is not an easy procedure to do so. But there is no need to panic because we will guide you through the process.
What is spectrum internet service?
Spectrum is an internet service provider that provides high-speed broadband connections along with other TV and cable connections. They also provide other internet services like cloud security and DDoS protection.
Reasons to cancel spectrum internet.
There can be several reasons for you to cancel your internet connection and some of the common ones are listed here below.
- All of us want high-speed, interruption-free internet, and if you are not getting that then you may want to cancel your current service and seek an alternative one.
- If you are moving to a new place, you will ideally want to move your internet connection, but if that option is unavailable then your only recourse is to cancel the current connection and get a new one.
- It is always prudent to check out other services and if they offer a better deal for less price then your obvious choice is to cancel your current internet connection and get a new one.
How to cancel spectrum internet?
The procedure to cancel your internet connection is fairly simple and you can the connection one of two ways, either by visiting their office or by calling their helpline. The procedure for both is explained in the following steps.
- First you need to make sure that you have no outstanding bills. You can do this by getting the latest statement.
- Next you need to decide if you want to cancel the connection via phone call or in person.
- If you choose to do it in person then simply visit the closest spectrum office in your vicinity.
- When you are at their office, give the staff all your connection information and they will handle the rest.
- Now if you want to cancel your internet connection via phone call then you need to call their helpline at 888-812-2591.
- On their helpline they will guide you through the cancellation process through an automation service and you will press a number key to confirm.
- Alternatively, you can also talk to one of their customer support staff and they will help you out with the procedure.
- Follow the steps mentioned above and you are done.
How to return spectrum internet equipment?
Once you cancel spectrum internet connection you will need to return their equipment like modem and TV box etc. It can be returned one of two ways and they are as follows.
- The spectrum team will get in touch with you and arrange a pickup for the equipment at your earliest convenience.
- If that is not an option then they will give you a prepaid shipping label and you can mail the equipment to you.
Remember if you do not return the equipment, you will incur additional charges that will be deducted from your account.
Frequently Asked Questions
Can I cancel spectrum internet online?
No, you cannot cancel the internet connection online, you need to make a phone call to cancel it.
Are there any charges when I cancel spectrum internet?
If you cancel your internet connection within the first 30 days then there is a penalty, but after that, you don’t have to pay any extra charges.
How long does it take to cancel spectrum internet?
The procedure to cancel is fairly easy and does not take long, but it can vary from connection to connection.
How do you cancel spectrum internet without calling?
The answer is sadly no. You cannot cancel the internet connection without calling their helpline.
Can I rejoin Spectrum if I have canceled the connection before?
Yes, you can get your spectrum internet connection reinstated, without incurring any new charges.
Can anyone else cancel the connection on my behalf?
No, only the account holder can cancel spectrum internet connection and that is done to keep your internet connection secure.
